Privacy Policy
Your Data,
Our Commitment
Welcome to The Clubhouse Casino — where your privacy is protected with the same exclusivity and care as our VIP membership. This Privacy Policy explains how we collect, use, store, and protect your personal information.
What Information We Collect
The Clubhouse Casino collects different types of personal data to operate our services, comply with legal obligations, and enhance your gaming experience.
Full name, email, DOB, address, mobile, username, password
Government-issued photo ID, proof of address, payment verification
Transaction history, tokenized payment details, betting records
IP address, browser, device ID, OS, session data
Games played, bets, wins/losses, session duration, bonus usage
Support chat, emails, phone calls (with notice)
Never requested or stored
Your beliefs remain private
Not collected or relevant
Medical records never stored
Completely private
No fingerprints or facial scans
Voluntary vs Mandatory: Account information and KYC documents are mandatory for registration. Marketing communications can be opted out.
How We Use Your Information
Every piece of data we collect has a defined purpose. We never sell your information to third parties.
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Account registration & login | Contract | Account info, credentials |
| Processing payments | Contract | Financial data, ID |
| KYC/AML verification (18+) | Legal Obligation | ID documents, DOB |
| Fraud prevention | Legitimate Interests | Device data, gameplay |
| Responsible gambling | Legal Obligation | Gameplay patterns |
| Marketing emails | Consent | Email, preferences |
Who We Share Data With
We never sell your data. We only share when operationally necessary or legally required.
What: Tokenized payment details, amounts. Why: To process deposits/withdrawals. All are PCI DSS certified.
What: ID documents, address proof. Why: To verify age (18+) and identity. Not retained after verification.
What: Anonymized session tokens, bet amounts (no personal identifiers). Why: RNG integrity, jackpot tracking.
What: Data specified in legal orders only. Why: Legal compliance.
Our Commitment: We never sell data to brokers or advertisers. All partners have signed Data Processing Agreements.
How We Protect Your Data
Multiple layers of security protect your personal information from unauthorized access.
All data in transit encrypted with bank-grade SSL.
Data at rest encrypted before storage.
Only authorized staff, logged & audited quarterly.
Automated intrusion detection systems.
Enterprise protection against attacks.
Semi-annual security audits by independent testers.
In the unlikely event of a breach, we will notify you within 72 hours via email.
Cookies & Tracking
We use cookies to enhance your experience and analyze performance.
Login, security, geo-verification. Cannot be disabled.
Page load times, error tracking (anonymized). Can be disabled.
Language, currency, game filters. Disabling resets preferences.
Personalized offers, campaign tracking. Full opt-out available.
Manage: Account → Privacy Settings to control optional cookies.
How Long We Keep Data
We retain data only as long as necessary or as required by law.
AML regulations mandate 5 years. Legally required.
ID verification docs retained for compliance.
Email, username deleted 1 year after closure.
Chat, emails, complaints retained 3 years.
Anonymized behavioral data for analysis.
Temporary login cookies auto-deleted.
After expiry: Data is securely deleted or irreversibly anonymized.
Your Privacy Rights
You have significant control over your personal data under Australian Privacy Principles and GDPR.
Request a copy of all data we hold. Delivered in machine-readable format within 30 days. First request free.
Correct inaccurate data. KYC fields require fresh documents. Most corrections within 48 hours.
Request deletion. Limitations: Cannot delete legally required data (5-year AML retention).
Receive data in portable format (JSON, CSV) to transfer to another service.
Pause processing while contesting accuracy. Account functions may be restricted.
Object to marketing/profiling based on legitimate interests. We cease unless compelling grounds exist.
Withdraw marketing consent anytime via Account → Communication Preferences.
Contact OAIC at oaic.gov.au or call 1300 363 992 if dissatisfied with our response.
Email [email protected] with: full name, registered email, specific right, and photo ID. Response within 30 days.
Contact Privacy Team
Questions about data handling? Our Privacy Team responds within 5 business days.
For Privacy Policy questions or exercising rights.
For account issues, deposits, gameplay.
Operator: Dama N.V.
License: Curaçao eGaming
No.: 8048/JAZ
Escalate complaints to OAIC: oaic.gov.au · 1300 363 992 · [email protected]
Changes to This Policy
The Clubhouse Casino may update this Privacy Policy. Material changes will be communicated via email (14 days notice). Continued use after changes constitutes acceptance.
Your Consent
By creating an account at The Clubhouse Casino, you confirm you have read and agree to this Privacy Policy.
18+ Only · Licensed by Curaçao eGaming (No. 8048/JAZ) · Operated by Dama N.V. · 256-bit SSL
© 2026 The Clubhouse Casino · Gambling Help: 1800 858 858 · OAIC: 1300 363 992
