There is no application or waiting list. Every registered player is automatically enrolled in the VIP Program from their first real-money wager. You start at Bronze the moment you play. Points accumulate in real time, tier upgrades happen automatically, and all benefits become accessible immediately upon tier advancement. Simply register, deposit, and play — the VIP system does the rest.

Loyalty Points never expire as long as your account remains active (at least one login per 12 months). There is no annual reset and no tier downgrade for inactivity within 12 months. This is a significant advantage over many competing Australian casinos that reset points every calendar year. Your progression is genuinely cumulative — every point you earn stays in your balance indefinitely.

VIP cashback is calculated on your net losses for the week (Monday–Sunday) and credited the following Monday. The wagering requirement on cashback is just 1× — meaning you only need to wager the cashback amount once before withdrawing. This is extremely low compared to the industry standard of 5–10×. Diamond tier cashback (20%) with 1× wagering is the closest thing to free money The Clubhouse Casino offers.

A named personal account manager is assigned at the Platinum tier (20,000+ points). At Diamond, you receive a dedicated VIP Host with a direct mobile number. Your manager contacts you within 24 hours of tier activation, introduces themselves, and takes note of your preferences — favourite games, bonus preferences, preferred withdrawal method. They are your single point of contact for anything casino-related, available during extended hours 7 days a week.

Yes. Loyalty Points can be converted to real cash in your account dashboard at any time — there is no minimum redemption period or schedule. The rate is fixed at 100 points = AU$1.00. Converted funds are treated as real money with no additional wagering requirement. The minimum redemption is 500 points (AU$5). There is no cap on how much you can redeem in a single transaction.